Refund, Return & Cancellation Policy

Overview

VitaliaPlan AI is a digital subscription service. Because our plans, recipes, and features are delivered electronically and are immediately accessible upon activation, all sales are considered final. This policy explains your options for cancellations and the limited circumstances under which a refund may be issued.

7-Day Free Trial

New users receive a 7-day free trial with full access to the platform. No payment information is required to start the trial. Because the trial is free, no refund is applicable for the trial period. You may cancel at any time during the trial with no obligation.

Cancelling Your Subscription

You may cancel your paid subscription at any time. Cancellation stops future billing cycles — you will not be charged again after cancellation. To cancel, contact us at support@vitaliaplanai.com with your account email, and we will process the cancellation within 2 business days.

Cancelling does not automatically refund the current billing period. You will retain access to your plan and features until the end of the period you have already paid for (your plan_paid_until date), after which access will expire.

Refund Eligibility

Given the digital and immediately-delivered nature of our service, refunds are generally not granted once a subscription is activated and content is accessed. However, we will review refund requests submitted within 3 calendar days of a new subscription charge if you have not yet generated or accessed a plan. To request a refund, email support@vitaliaplanai.com with your order details.

Refund requests made after the 3-day window, or from accounts that have generated or accessed plans, will not be eligible. Approved refunds, if any, will be issued to the original payment method within 7–10 business days.

Duplicate or Erroneous Charges

If you believe you were charged in error or charged more than once for the same subscription, contact us immediately at support@vitaliaplanai.com. Verified erroneous charges will be refunded in full.

Contact Us

For any refund, return, or cancellation questions, please reach out to support@vitaliaplanai.com. We aim to respond within 2 business days.